| What is Student Calling Card Center? | The Student Calling Card Center is a domestic and international calling card program that allows you to place long distance and international calls at a fraction of some providers. Whether calling from your home phone, office phone or mobile phone, with Student Calling Card Center you can still place these calls at rates as low as 5 cents/ minute. |
| How do I purchase a Student Calling Card? | To purchase, simply visit our sign up page It will take you no longer than 5 minutes to sign up and you can use the service right away! |
| What other charges are there? | Apart from the rate per minute to call your desired destination there are no other charges of any kind - which means there are:
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| Do your rates ever change? | Our rates are available 24 hours a day and will not change based on the time of day you call - so you can call during the day or night and still get the same great rate! |
| Why are your mobile rates higher? | In most countries around the world, mobile phone users are not charged to recieve incoming calls. What this means is that it then falls on the person calling that mobile to pay the charges. This is known as "calling party pays". This is the reason why calling a mobile is more often than not more expensive than calling a landline - and unfortunately its the same with all calling cards! |
| Are there any minimum usage requirements? | No! There are no minimum usage requiresment on the service. Simpy use the service as often as you need and you like! |
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| What is the billing increment? | All calls are billed per minute |
| How quickly can I use the service after I sign up? | Once you have signed up for the service, you can begin using the service right away from one of your registered phone - so there is no waiting time! |
| What payment options do you offer? | We currently offer payments by the three main credit card carriers which are Visa, Mastercard and American Express |
| How do you protect my credit card information? | The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card or checking account information received is then encrypted a second time and stored on our secure billing servers. |
| Is the voice quality good on international calls? | Yes! We use only Tier 1 long-distance providers (such as QWest) to provide our long-distance network. The telecommunications service in some foreign countries, is not quite as good as what we are accustomed to in the US, but the call quality for iCallAbroad calls should be no better or no worse than what you expect when you make a call to a particular state or country. |
| Does iCallAbroad.com work with all carriers? | Yes! iCallAbroad works with all local and cellular carriers. Simply register to use the Service and let your savings begin. |
| Can I use Student Calling Card from anywhere in the world? | No! Student Calling Card is a USA domestic and international outbound calling service so it can only be used to call from the USA. However, if you need a service to call from the UK, please visit Call UK |
Service Answers:
| When I dial it is asking for my account number - why? | When using our service, you can benefit from the PIN-less dialing feature by registering up to three phone numbers with us. When you call from one of these numbers, the system will recognize you and your account and allow you to call internationally at our great low rates. If you are not calling from one of these numbers, the system will ask for your "account number" which is a PIN number you will need to enter to access the service. If you did not request a PIN when you signed up, we will not supply you with one - however we can provide you with a PIN very easily simply by contacting us |
| When I call it is telling me the phone number is invalid - why? | There could be several reasons why you are getting this and they most commonly are:
If you visit the following website, it will help in making sure you have the right country calling code: |
| The rate on the website is not the same rate when I call - why? | There could be several reasons for this:
Please be sure to check out our full rate table which highlights all our rates - we do not have any other charges apart from the per minute rates listed. |
| How do I recharge my account? | To recharge your account all you need to do is log into your online account center. From there you will be able to either manually recharge your account or set up automatic recharge. |
| What customer support do you have? | We offer full 24 hour online customer support offering the following features:
To access this please visit: We also offer full email customer support simply by visiting our My Account Log In |
| How do I review my usage and charge? | To review your current usage and calling charges please visit your online account: |
| Can I authorize more than one phone to use this service? | Yes! You can register up to three phone on the iCallAbroad.com calling service. To do this simply log into your account and select "update phone numbers" |
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